How we can Support You with Service
Acute machine repair, ordering new spare parts, education of your employees and service checks.
We are here to help you achieve simply better performance.
Your Solution Hub
Purchasing a CNC milling machine or lathe involves more than just selecting the appropriate model.
Successfully integrating the correct machine into your production environment entails considerations beyond steel, turret heads, axes, and controls. While it is essential to have the right equipment for the job, it is equally important to address all aspects surrounding the machine and its operation.
At Duroc Machine Tool, we accompany you throughout the entire process – from initial consultation and financing to installation, maintenance, spare parts procurement, and ongoing employee training. Evaluating a machine's worth goes beyond its performance while running; it also requires having contingency plans in place for unexpected disruptions.
Furthermore, you can trust that our highly skilled professionals are always on hand to assist you whenever needed.
Acute machine repair – lightning-fast response when bad luck strikes
No matter how well you plan your preventative maintenance and service checks, your machine can still break down, leaving you in a situation that needs sorting out here and now.
Machine breakdowns cost uptime – which can translate into a substantial financial cost to you.
We at Duroc Machine Tool are naturally ready to respond without delay anywhere in the country if you should be hit by your worst-case scenario. Our service technicians have access to a wide range or tools and equipment, which means they can trace errors quickly and efficiently. With this fast and effective machine diagnosis, we can start work right away to help bring your production online again.
And if we need to replace defective parts in the machine, we can source parts from one day to the other.
Spare parts – fast delivery is simply crucial
It’s easy to be world champion when everything is going your way. However, it is when the fates turn against you that people and machines really prove their worth. Even the most advanced and reliable machine requires maintenance and servicing, and it is occasionally necessary to replace a part or two. Which means shutting the machine down in the meantime.
The delivery time for spare parts is therefore crucial, which is something we are well aware of at Duroc Machine Tool. That’s why we make sure to have 95% of all spare parts in stock at our warehouse in Germany, which means that in most cases, we can have the part replaced in a matter of days.
This puts us a good way ahead of our competitors, who often must wait for spare parts to arrive from their factories in Asia. And our competitive advantage naturally becomes yours, too.
Do you need further information?
Please do not hesitate to contact us if you are interested in learning how we can support your company with our services.
