Shall we take responsibility for your machine fleet?
As a Duroc Machine Tool customer, you have the option of setting up a service contract on your new machine(s).
Machines should not stand idle for a second longer than necessary, but all machines – whatever their make – need to be cleaned and maintained on a regular basis. In fact, two-thirds of all breakdowns are attributable to poor cleaning and maintenance, so this is an area that merits your closest attention.
High performance in this respect is largely a matter of planning and preparation. Planned downtime translates into more uptime, and the key here is to make optimal use of the downtime.
Service contract
A service contract gives you access to assistance from our skilled service technicians who regularly receive the latest training in DN Solutions machines, on courses run by the machine manufacturer itself. What is more, you can even call on experts from DN Solutions own factories if need be.
We have access to original spare parts, either from our own stocks or from DN Solutions giant warehouse in Germany, where 95% of all spare parts are constantly in stock.
Service Kit
In addition, we always bring a service kit adapted specifically to the machine you purchased, so we are equipped to replace parts such as wipers, filters and back-up batteries, as well as to perform a complete backup of the machine and check its geometry (zero points and tool setter) if necessary.
Do you need more information?
Feel free to reach out if you want to learn more about our Service Contracts.
